As of 8/1/2020: If you’re a resident with a maintenance issue, please login to your online portal to report the issue. If the problem is causing damage or affecting your safety, dial 904-639-6099 to reach our 24/7 maintenance team.
Before you make a repair request, read through the information below.
Toilet & Drain Problems
If your toilet isn't flushing properly...
You can normally fix this pretty easily using a plunger. If you don't have a plunger, you can purchase one from a hardware store or big box chain.
Simply press the plunger over the drain hole and push firmly up and down to create pressure in the pipe. This should help move anything stuck in the system.
If your shower or sink drains aren't emptying, you can attempt to remove the blockage using a manual drain cleaner. You can purchase these plastic tools from most hardware stores. You may also want to try a liquid drain cleaner, though caution should be exercised to make certain you don't use corrosive chemicals. These could damage your plumbing system.
If you lose power in your property, make certain the breaker hasn't tripped accidentally. If the circuit breaker is in the OFF position, flip it back to ON.
If this doesn't resolve your problem, call your electrical company directly to see if they can help you find a solution. There may be an issue with your account or outages in your area.
Hot Water Shortages
Don't have enough hot water in your rental home? Locate the tank and check the settings for the temperature controls. Are all settings accurate? Is the hot water heater operating in vacation mode?
If you have a gas-powered heater, you should also verify that the pilot light is lit.
No Heat or Air Conditioning
If your heat or air conditioning isn't working properly, make certain all settings on your thermostats are correct. You can also turn the system on and off to attempt to reset the defaults.
My maintenance issue is an emergency!
In a true emergency, call 911 for first responder assistance. For maintenance emergencies, call us directly.
Still need repair assistance? Make a request below.
Log In Now
Ready to pay rent? Need to request a repair? Sign in to get started.
If you're a new tenant and unsure of how to get started, call us: (904) 807-8331
Please note: Emergency maintenance fees may apply on weekends and after regular business hours.